MERCHANT SERVICES INTEGRATION

What the client said.

"NOVA Information Systems and euroConex Technologies have engaged the services of Pinnacle on several occasions to assist with conversion initiatives in support of our merchant credit card processing business....These initiatives require a tremendous amount of detail planning and steadfast attention to execution detail to ensure continuity of service is maintained on behalf of our customers...Pinnacle has demonstrated time and again their ability to develop and execute detailed project plans in a most professional manner, so much so they are considered part of our team. The Pinnacle team has consistently exceeded our expectations on performance quality, results achieved and has always met assigned deadlines....We will continue to utilize Pinnacle as the need arises”

- David L. Strider Executive Vice President, Global Operations, NOVA Information Systems, Inc & euroConex Technologies.

Mergers & Acquisitions: Elavon (formerly euroConex Technologies)

Background
Elavon (formerly euroConex Technologies, a division of Nova Corporation /US Bancorp) needed to integrate two newly acquired merchant services businesses – Alliance and Leicester Merchant Services (UK) and CardPoint (Poland) – into its own operations. These two programmes were completed on schedule, and saw the business volumes at euroConex grow six-fold over a period of 12 months.

The Team
A large multi-disciplined programme team was established to complete the two programmes which ran in parallel. The programme team had to manage a complex set of inter-dependencies to migrate to the new platform within a fixed timeline and with minimal impact on Merchants.

Pinnacle Role
Two Project Managers from Pinnacle were among the team who successfully delivered these two programmes. The Pinnacle team had full responsibility for conversion of the Front-end solutions (the conversion of all front-end solutions from the CardPoint and A&L Acquirer’s host systems to the euroConex host). The front-end conversion involved:

For A&L (UK), conversion of 20,000 standalone credit card terminals, 50 integrated point of sale software solutions and implementation of settlement and funding direct connectivity to 77 large Merchant chains in the UK, as well as selection and integration of a new Polling partner
For CardPoint (Poland), the conversion of the 10,000 credit card devices over a 4-week period, using a team of 50 on-site Polish engineers.

The Results
The A&L (UK) & CardPoint (Poland) conversion programmes were both completed on schedule. The lessons learned from A&L, the Polish front-end conversion was designed and implemented within 6-weeks.

Since this initiative, Pinnacle project managers have been engaged for several other projects at Elavon including the migration of a large European portfolio to Nova Corporation’s processing platform (the parent company) and the creation of a specialist front-end team responsible for planning, designing and implementing the rollout of software and hardware upgrades across all European portfolios.