INEZ COOPER

Director

Inez Cooper is a Director at Pinnacle. Inez has an excellent reputation for successful delivery of major change programmes both in Ireland and the UK.

Inez is always energetic, focused and committed to the business result. Her style is collaborative and she is skilful at obtaining buy-in from stakeholders at all levels within an organisation. She is both realistic about what can be achieved and prepared to think "outside the box" to make things happen. Clients have a high level of trust in Inez because she has consistently proven her ability to understand a business requirement and translate it into a practical solution.

Sample Engagements:

Programme Manager for the launch of Bank of Ireland’s joint venture credit card with the UK Post Office
Programme Manager for the launch of Bank of Ireland’s joint venture Prepaid card with the UK Post Office
Programme Manager for development of BIN Sponsorship and Affinity business for Bank of Ireland. This included the development of the business management processes and governance within the bank and the first product launch (GiftVoucherShop)
Re-engineering of the branch processes of a major UK financial services company which included the replacement of the branch infrastructure
Re-engineering of loan Origination and mortgage servicing processes and the introduction of regional processing centres for major UK financial services company
Conversion of the Current Account, Investment and Mortgage accountings systems from one UK Building Society to another, following a merger
Delivery of a global Customer compensation solution for British Airways using Smart Cards, including the introduction and initial management of an outsourced processing centre for helpdesk support
Developing the strategy for the introduction of Telephone and Internet Banking for a UK financial services company
Managing the systems components of the conversion to PLC status of a large UK Building Society