RETAIL FINANCIAL SERVICES
With mounting market and competitive pressures, retail financial services organisations need to achieve and maintain cost efficiencies while consistently delivering differentiated levels of customer service.
Pinnacle has great depth of financial services experience across the full range of retail products including personal banking, business banking, savings and investments, credit cards, mortgages, home and motor insurance and life and pensions.
We have experience of a broad range of strategies to support operational efficiency, including organizational re-structuring, outsourcing and managed service provision.
We have run programmes in the domains of operational efficiency, new technology implementations, legal and regulatory compliance and new product and service launches.
Find out more about Pinnacle's retail financial services experience:
Case Study: Bank of Ireland Customer Contact Programme
Case Study: Bank of Ireland Cards - UK New Business Launch