Bank of Ireland SIAM Programme
Customer Challenge
Bank of Ireland needed to modernise its IT Service Management solution to provide management with a state of the art solution and a 360-degree view of IT services.
What We Did
Bank of Ireland selected Service Now. The Service Now platform delivers a single integrated Service Management function supported by an industry leading/ITIL aligned method of managing vendor performance. A Pinnacle team led the implementation of this complex solution.
The SIAM programme delivered significant productivity benefits via by implementing Service Now’s unified incident, problem, and change management systems.
Benefits
Better service to end users.
Cost efficiency.
Increased accountability.
More flexibility.
Objective measurement of suppliers.
The Outcome
Through implementation of the Service Now strategic service management platform, Bank of Ireland achieved greater transparency, with a single source of consistent data to track service delivery efficiently.
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