Bank of Ireland SIAM Programme
Bank of Ireland needed to modernise its IT Service Management solution to provide management with a state of the art solution and a 360-degree view of IT services.
What We Did
Bank of Ireland selected Service Now. The Service Now platform delivers a single integrated Service Management function supported by an industry leading/ITIL aligned method of managing vendor performance. A Pinnacle team led the implementation of this complex solution.
The SIAM programme delivered significant productivity benefits via by implementing Service Now’s unified incident, problem, and change management systems.
Better service to end users.
Objective measurement of suppliers.
Through implementation of the Service Now strategic service management platform, Bank of Ireland achieved greater transparency, with a single source of consistent data to track service delivery efficiently.
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"Of all the things I've done, the most vital is coordinating the talents of those who work for us and pointing them towards a certain goal".