Bank of Ireland SIAM Programme

Customer Challenge

Bank of Ireland needed to modernise its IT Service Management solution to provide management with a state of the art solution and a 360-degree view of IT services.

What We Did

Bank of Ireland selected Service Now. The Service Now platform delivers a single integrated Service Management function supported by an industry leading/ITIL aligned method of managing vendor performance. A Pinnacle team led the implementation of this complex solution.

The SIAM programme delivered significant productivity benefits via by implementing Service Now’s unified incident, problem, and change management systems.


  • Better service to end users.

  • Cost efficiency.

  • Increased accountability.

  • More flexibility.

  • Objective measurement of suppliers.

The Outcome

Through implementation of the Service Now strategic service management platform, Bank of Ireland achieved greater transparency, with a single source of consistent data to track service delivery efficiently.

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Why Pinnacle?

"Of all the things I've done, the most vital is coordinating the talents of those who work for us and pointing them towards a certain goal".

Walt Disney