Tesco Bank

Customer Challenge

In order to operate as a standalone bank, Tesco Bank needed to separate from RBS and establish its own banking operations and IT systems. When the new operations were established, Tesco Bank had to migrate some 3 million customers and their accounts safely over from RBS.

What We Did

Pinnacle provided a Programme Director and a team of experienced programme managers to help design and manage the delivery programme.


  • A robust, scalable banking operations function and supporting IT systems, providing a platform for future growth.

  • Customers and accounts migrated from RBS.

  • Separate from RBS, Tesco Bank is free to pursue its own strategy.

The Outcome

Tesco Bank completed its separation from RBS on time and is now a very successful standalone banking entity in its own right. Since the separation, customer numbers at the Bank have grown to over 8 million.

Want to learn more? Contact us here.

Why Pinnacle?

"Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion".

Jack Welch