SWIFT Customer Security Programme

Customer Challenge

A major Retail Bank was required to attest compliance with SWIFT’s mandatory controls (Society for Worldwide Interbank Financial Telecommunications)

What We Did

Over an 18 month period, Pinnacle led a team consisting of resources from across the Bank’s Payments, Risk Management Support, Group Information Security, Group Security, Corporate Banking, Currency Services and Technology Services functions and relevant third parties to deliver a set of the required controls and control uplifts. The project involved significant technology implementations.


  • Achieved compliance ahead of the mandatory deadline.

  • Capability to identify and stop fraudulent payments before they happen.

  • Increased customer confidence in payments security

  • Reputational protection.

The Outcome

The programme successfully delivered full compliance with SWIFT’s initial Customer Security Programme requirements.

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Why Pinnacle?

"Time is the scarcest resource, and unless it is managed, nothing else can be managed"

Peter Drucker